Troubleshooting

License will not activate

• Confirm the account has an active subscription.
• Confirm the license belongs to xcodesol-wp-multichannel-woo.
• Confirm the domain in WordPress matches the domain being activated.

Sync actions are paused

• Check the subscription status on the license screen.
• Check billing status in the XcodeSol customer dashboard.
• Review validation and activation logs.

Channel connection fails

• Recheck credentials or OAuth app settings.
• Confirm the channel API account has the required permissions.
• Use plugin logs and health status to isolate the failing integration.

Updates are unavailable

• Confirm the subscription is active.
• Confirm a current package/version is published in XcodeSol.